Frequently Asked Questions
I just signed up, when will my order arrive?
Each purchase is made to order. Please allow 7 to 21 business days for your order to ship.
When you gift the Dorian Rae Line, you can set the date, you would like your gift to be sent.
What will I receive with my monthly subscription of your Dorian Rae Box?
Your Dorian Rae Box will arrive at your doorstep containing 3 pieces of jewelry, hand-made or custom-made by Dorian herself. The jewelry she creates is on-trend, versatile and wearable, and you will receive 3 pieces of jewelry each month. The sparkles in the box will include pieces from the current collection (ie: Spring Collection) as well as a VIP ONLY piece that is not available for sale to anyone else but subscribers.
Will I know what jewelry I will receive in the box?
Dorian will post what is in the box shortly after a new collection is released. Stay up to date on instagram to find out the newest pieces.
For individual pieces: If you are not satisfied with your order, you can return your jewelry for a full refund. Returns must be postmarked within 14 days of it's original receipt and in the same condition in which they were received, with the packaging intact. Please note that the shippping and handling charges are not refundable. We recommend that you use your own traceable shipping method. Once processed, you will receive an email notifying you. Please allow 2 to 7 business days to see the refund on your credit card. For monthly subscriptions: we cannot give refunds regarding subscriptions. We recommend that you gift it to someone who will love it – your mom, daughter, sister, friend, teacher or colleague. Each piece comes in its own pretty bag, which makes it perfect for gifting! If you received a damaged or incorrect item, please email us at firstname.lastname@example.org within 10 days of receiving item. Plese include a photo of the damaged item.
How do I cancel my subscription?
We pride ourselves in making cancellations as simple as possible. You can cancel your subscription from your account page, or simply by emailing us at email@example.com. We will not try to make you stay, but welcome any feedback in making your Dorian Rae Box better. Please simply cancel your subscription up to the last day of the previous month. If you have a monthly subscription, you can cancel the August subscription box any time before the end of July. If you have, for example subscribed using a promotion for a 3 month subscription for January, February and March, you can cancel it any time until the end of March, before we charge you at the beginning of April for April, May and June.
What if I want to change my address?
For month-to-month subscriptions, changes to your billing and shipping information can be made on your Account Page underneath your membership status. Please complete any address changes before the 1st of the next month. If you have not made address changes by this deadline, Your Dorian Rae Box may go to the previous address we had on file for you.
For changes to 3, 6 or 12 month subscriptions, please email us at firstname.lastname@example.org so we can be sure that we update your address in all the right places.
My jewelry arrived damaged, what can I do?
Oh no! Send us an email at email@example.com with a photo of the problem, within 3 weeks of delivery of the box and we will send you a replacement piece. We do have limited numbers of each piece, so if we no longer have this item, we will send you a different piece as replacement.
ORDERS AND BILLING
When will I be billed for my recurring subscription?
When you initially sign up, you will be billed for immediately for your first box, even if the box is going to arrive in the following month. You will be billed for all future boxes around the beginning of the month, when we are processing your order.
If I have a 3, 6, or 12 month subscription, what will happen at the end of my term?
Your subscription will cancel at the end of your fulfillment. If you subscribed using a promotion, the subscription will automatically renew for another 3, 6, or 12 months at the then current subscription rate. You can cancel this subscription any time prior to the end of this term.
Can I give a box as a gift?
You can order a gift box for a friend by clicking “give a gift” or “join now” and selecting any of the “Your Dorian Rae Box Gift” options. This will allow you to gift one box, or give the gift over 3, 6 or 12 months. A gift subscription will not automatically renew and will terminate at the end of the term. Remember to write a gift message in the “order notes” box so we can hand write the recipient a personalized note.
I would like to order more than one subscription. How can I do this?
Each order has to be placed individually so that you can enter the name and address for each subscription. You can have as many subscriptions and gifts on your account as you would like, but will have to order and checkout each one separately.
If you have any other questions, please email us at firstname.lastname@example.org.